Contact Center for Microsoft Teams

Microsoft Teams has emerged as a powerhouse for enterprise communications, but its potential extends to contact center functionalities as well, as organizations look for ways to consolidate their unified communications (UC) and customer experience (CX) platforms. AudioCodes offers a lightweight, Teams-certified contact center that perfectly complements our broad UC voice solutions to deliver a unique consolidated Teams calling and omnichannel contact center offering for our customers. Intelligent Built-in Conversational AI with 14 supported languages Unique Native Azure-based agent and supervisor app using the Teams calling infrastructure and client platform Lightweight Fills the gap between Teams contact center capabilities and a premium contact center vendor.

See the following Contact Center solutions:

■

Live CX

■

Live UC